Refund policy
We offer a 14-day return period, meaning you have 14 days from the date you receive your order to request a return.
To be eligible for a return, items must be returned in the same condition in which they were received: unworn, unused and unwashed, with all original tags and labels intact and in their original packaging. Items must be free from makeup, deodorant, perfume, stains, marks, odours, alterations or any other signs of wear. Proof of purchase may also be required.
GLAMÉ reserves the right to refuse a refund for any item that does not meet the return conditions outlined above.
If a return is rejected and you would like the item sent back to you, any additional shipping costs will be your responsibility.
To request a return, please contact us at hello@glamepilates.com with your order number and the item(s) you wish to return. Returns sent without first contacting us will not be accepted.
Once your return request has been approved, we will provide you with the relevant return instructions.
UAE Returns
UAE orders may be returned within 14 days of delivery.
A AED 20 return shipping fee applies and will be deducted from your final refund. Any original shipping fee paid when placing your order is non-refundable.
We will arrange the return collection and provide you with the necessary instructions once your return request has been approved.
GCC & Jordan Returns
Orders delivered to GCC countries and Jordan may be returned within 14 days of delivery.
Customers are responsible for arranging and paying for return shipping to our UAE return address. We strongly recommend using a tracked shipping service, as GLAMÉ cannot be responsible for return parcels lost in transit.
Original shipping fees and any customs duties, taxes or other charges are non-refundable, except where otherwise required by applicable law.
International Returns
International orders may be returned within 14 days of delivery.
Customers are responsible for arranging and paying for return shipping to our UAE return address. We strongly recommend using a tracked shipping service, as GLAMÉ cannot be responsible for return parcels lost in transit.
Original shipping fees and any customs duties, taxes or other charges are non-refundable, except where otherwise required by applicable law.
Exchanges
We currently do not offer direct exchanges.
If you would like a different size, colour or item, please return your original item in accordance with this policy and place a new order for your preferred item.
Non-Returnable Items
For hygiene reasons, all socks are final sale and are not eligible for return or refund, including unopened socks. Gift cards and items marked as final sale are also non-returnable, subject to applicable consumer law.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective or incorrect, please contact us as soon as possible at hello@glamepilates.com and include your order number, a description of the issue, and clear photos or videos showing the problem.
Our team will review the claim and provide the appropriate resolution. Where the item is confirmed to be defective, damaged or incorrectly supplied, GLAMÉ will cover the applicable return costs and provide the remedy required under applicable consumer law.
Please do not return a damaged, defective or incorrect item before contacting us, as we may be able to resolve the issue without requiring the item to be returned.
This applies to UAE, GCC, Jordan and international orders.
Refunds
Once your return has been received and inspected, we will notify you whether your return has been approved.
For eligible returns, you may choose between:
• Refund to your original payment method
• GLAMÉ store credit
For UAE returns, the AED 20 return shipping fee will be deducted from the refund. Original shipping fees are non-refundable.
Once your return has been received, please allow up to 7 business days for your return to be inspected and processed. You will receive an email once your refund has been approved and initiated. Additional processing time may be required by your bank or payment provider before the funds appear in your account.
If you have any questions regarding a return or refund, please contact hello@glamepilates.com.
Misuse of Returns
GLAMÉ reserves the right to refuse a return or refund where we reasonably believe that an item has been worn, washed, altered or damaged after delivery; does not match the item originally purchased; or where false or misleading information has been provided in connection with a return. This does not affect any rights you may have under applicable consumer law.