Shipping policy

Order Processing

Orders are processed within 1-2 business days after your order is placed. Orders placed on weekends or UAE public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

UAE Delivery

We deliver across the United Arab Emirates.

Free UAE delivery is available on orders over AED 300.

For orders below the free-delivery threshold, the applicable shipping fee will be displayed at checkout.

Estimated delivery time: 1-2 business days after dispatch.

GCC & Jordan Delivery

We currently deliver to Saudi Arabia, Kuwait, Qatar, Bahrain, Oman and Jordan.

Free delivery is available on GCC & Jordan orders over AED 550.

For orders below the free-delivery threshold, shipping costs are calculated based on the destination and order and will be displayed at checkout.

Estimated delivery time: 3-5 business days after dispatch.

International Delivery

GLAMÉ ships internationally to selected destinations.

For selected international destinations, free delivery is available on orders over AED 950. Free-delivery eligibility varies by destination.

Countries eligible for free delivery on orders over AED 950: Antigua & Barbuda, Armenia, Australia, Austria, Azerbaijan, Bangladesh, Belarus, Belgium, Bosnia & Herzegovina, Brunei, Bulgaria, Burkina Faso, Cambodia, China, Colombia, Côte d’Ivoire, Croatia, Cyprus, Czechia, Djibouti, Egypt, Estonia, Ethiopia, Fiji, France, Georgia, Germany, Greece, Guatemala, Hong Kong SAR, Hungary, India, Indonesia, Iraq, Ireland, Italy, Japan, Kazakhstan, Kenya, Kyrgyzstan, Laos, Latvia, Lebanon, Libya, Lithuania, Luxembourg, Malaysia, Maldives, Mali, Malta, Mauritius, Morocco, Myanmar (Burma), Nepal, Netherlands, New Zealand, Niger, North Macedonia, Pakistan, Palestinian Territories, Philippines, Poland, Portugal, Rwanda, Serbia, Seychelles, Singapore, Slovakia, Slovenia, South Africa, South Korea, Sri Lanka, Sudan, Switzerland, Thailand, Trinidad & Tobago, Tunisia, United Kingdom, United States, Uzbekistan, Zambia, Zimbabwe.

For destinations where free delivery is not available, the applicable shipping fee will be displayed at checkout.

International shipping rates and availability vary by destination. The shipping options and rates displayed at checkout are the applicable options available for your order.

Shipping Destinations

We currently ship to 186 countries and regions worldwide. Shipping availability is determined by the delivery country selected at checkout.

If your country is not available as a shipping destination at checkout, we are unfortunately unable to deliver to that destination at this time.

Customs, Duties & Taxes

International orders, including GCC and Jordan orders, may be subject to customs duties, import taxes, VAT and other fees imposed by the destination country.

These charges are not included in the product price or shipping fee and are the responsibility of the customer. Any applicable duties, taxes or customs charges may be collected by the courier or local customs authority before or upon delivery.

GLAMÉ does not control these charges and cannot determine their amount in advance, as they vary by country and order value.

If you are unsure whether additional charges may apply to your order, we recommend checking with your local customs authority before placing your order.

Delivery Times

Delivery estimates are provided as a guide and may vary due to customs clearance, courier delays, public holidays, weather conditions or other circumstances outside GLAMÉ's reasonable control.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address at checkout.

If an order cannot be delivered due to an incorrect or incomplete address provided by the customer, additional shipping or redelivery charges may apply.

Order Cancellations & Modifications

Once an order has been dispatched, it cannot be cancelled or modified.

If you need to make a change to your order before dispatch, please contact hello@glamepilates.com as soon as possible. While we will do our best to assist, changes or cancellations cannot be guaranteed once an order has been placed.

Failed or Refused Deliveries

If a delivery is unsuccessful due to an incorrect or incomplete address, repeated failed delivery attempts, failure to collect the parcel, or refusal to accept the shipment, any additional shipping, return, customs or handling charges incurred will be deducted from any refund due.

If an international order is refused because the customer does not wish to pay applicable customs duties, taxes or import charges, any costs incurred in returning the shipment to GLAMÉ will be deducted from the refund.

Lost or Delayed Shipments

If your order is significantly delayed or you believe it may have been lost in transit, please contact us at hello@glamepilates.com with your order number so that we can investigate the shipment with the courier.

Split Shipments

Certain orders may be shipped in more than one package due to the size, weight or type of products ordered. If your order is split into multiple shipments, you may receive separate tracking information for each package.